We at freshdurian.com.sg (“Fresh Durian” “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used, and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how Fresh Durian Singapore may collect, use and disclose your personal data, whether through the Durian Delivery Singapore website at https://duriandelivery.com.sg (“Site”), or otherwise in the course of our normal business operations.
Cover in the Privacy Policy
1. Consent
By accessing the Site, and/or providing personal data to Fresh Durian Singapore, you hereby acknowledge that you have read this Policy and that you consent to the collection, use, and disclosure of your personal data by Fresh Durian Singapore in accordance with this Policy. If you do not agree to the terms of this Policy, please do not access the Site, or provide your personal data to Durian Delivery Singapore.
2. What is Personal Data?
“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Durian Delivery Singapore has or is likely to have access.
3. What personal data does Durian Delivery Singapore collect?
We gather various types of personal data of our users and customers, as explained more fully below.
Data that is voluntarily provided. Fresh Durian Singapore collects personal data that you voluntarily provide to us, whether through the Site, or other platforms or channels (such as through email, telephone, and other forms of communication). At various places on the Site or in the course of obtaining the services provided by Fresh Durian Singapore, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number, and other personal information, in order to access or use certain features or services of the Site or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion, or survey, fill up a form, provide comments, suggestions, or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site or to obtain certain services from us.
Data that is sent automatically. In addition, Fresh Durian Singapore collects data that is sent automatically by your web browser, computer, mobile, or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, the date and time of your visit, information about the device you are using, and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies”.
4. How do we use your data?
Generally, we collect personal data in order to provide our products and services to you and to personalize and improve our services and your user and customer experience with Fresh Durian Delivery. Personal data collected by Fresh Durian Singapore may be used:
4.1: to process, record, monitor, and fulfill your orders and deliveries;
4.2: to plan and schedule routes for deliveries;
4.3: to verify and process your personal particulars and payment;
4.4: to communicate with you, including confirming and updating you on the status of your orders and deliveries, and responding to your queries and requests;
4.5: to improve our products or services;
4.6: to inform you of promotions, offers, surveys, events, products, and services, which may be of interest to you;
4.7: to conduct marketing research, user profile, and statistical analysis;
4.8: to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site and customer experience with us;
4.9: to update and back up our records;
4.10: to reduce credit risk, detect and protect us against error, fraud, and other criminal activity;
4.11: to comply with the law, the requests of law enforcement and regulatory officials, or orders of court;
4.12: to enforce our legal rights and remedies; or
4.13: for such other purposes notified to you on or before collection or use of the data.
5. Who do we disclose your data to?
We do not rent, trade, or sell your personal data. Your personal data will not be disclosed by Fresh Durian Singapore to any third party, except:
5.1: to:
5.1.1: any affiliate, subsidiary, partner, or parent company of Fresh Durian Singapore;
5.1.2: our technology, marketing, and logistics service providers;
5.1.3: credit card and payment processing companies;
5.1.4: lawyers, auditors, professional advisors, and investors of Fresh Durian Singapore; or
5.1.5: any other agents, service providers, or subcontractors acting for or on behalf of Fresh Durian Delivery Singapore, to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or
5.2: where you expressly consent to such disclosure; or
5.3: where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order, or court order.
From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers, or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third-party partner, we may share your information with that partner to the extent relevant to the such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer, or participate in the contest, unless you consent to the disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons, or codes offered by Fresh Durian Singapore for use in the purchase of goods from Fresh Durian Singapore.
Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries, and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. Fresh Durian Singapore will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012).
6. How long do we retain your data?
Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Fresh Durian Singapore will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting, or other business requirements or protect Fresh Durian Singapore’s interests.
7. Is your data secure?
7.1: As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft, and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.
7.2: Fresh Durian Singapore understands the importance of keeping your personal data private and secure. We, therefore, put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of your personal data. Fresh Durian Singapore does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Fresh Durian Singapore hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.
8. Linked Sites
Fresh Durian Singapore may provide links to other sites (“Linked Sites”) that may be of relevance and interest to you. Fresh Durian Singapore has no control over and is not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.
9. How to access and correct your data?
If you wish to access, correct, or update your personal data, you may do so at any time by accessing your Account settings through the Site. Alternatively, you may contact us at info@freshdurian.com.sg. You are responsible for providing us with correct and updated information.
10. What choices do you have?
10.1: Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct, or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.
10.2: You may request the deletion of your account by sending an email to info@freshdurian.com.sg or calling us during our operating hours. Please note that some information may remain in our private records after the deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.
10.3: If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at info@freshdurian.com.sg or at our operating hours.
11. Questions or Concerns
Please direct any questions or concerns that you may have regarding our handling of your personal data to:
The Data Protection Officer
Email: info@freshdurian.com.sg
Please provide your name, contact number, email address, and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.
12. Right to amend Policy
Fresh Durian Singapore reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site.
13. Governing Law
This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88), and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.